MH720 - Media Player

Q: Can MH720 also be used in a car?
A: This device is designed for home use only. If you use it in a car, unstable voltage supply, intense shock and high environmental temperature may damage this device.

Q: How many pictures and movies can be stored in a MH720?
A: It depends on the hard drive capacity. For example, the hard drive with a capacity of 300GB is able to store the content of 60 DVD discs or 375 CD discs, or about 60000 MP3 music or 100000 pictures.

Q: What is the maximum capacity of the hard drive that can be used in MH720?
A: MH720 supports up to 1TB.

Q: Does MH720 support HDMI video output?
A: No, MH720 does not support HDMI.

Q: Why I can’t play HD file format on MH720?
A: MH720 only play SD (Standard) format.

Q: Does MH720 support VGA output?
A: No, MH720 does not support VGA video output. In fact, component and SCART RGB have better video quality than VGA. SCART is for European connection only

Q: Is there a limitation for file size under FAT32 and NTFS for MH720?
A: There is no limitation for a single file size under NTFS. However, FAT32 has a single file size limitation up to 4GB.

Q: I have some personal movies which I do not want to share; does MH720 provide any security function?
A: MH720 provides a function called ”Private Folder” for you to hide the directory. The directory and the contents in this directory will not be displayed on the screen unless the correct password is entered.

Q: The remote control is not working properly with MH720
A: a) The isolate tab on the battery is still in place. Please remove the tab to enable the battery power.
b) The battery of the remote control is depleted. Replace a new battery.
c) The distance between the MH720 and the remote is too far apart or the angel is too wide.

Q: I’ve safely removed MH720 from my PC and have connected it to TV (while it is still connected to PC with the USB cable), but it seems not responding to remote control.
A: MH720 will detect and switch function automatically according to the cable connection. When connected to PC with a USB cable, MH720 will function as an external HDD; when the USB cable is removed, MH720 will activate the TV mode. Please remove the USB cable if you are going to connect MH720 to your TV.

Q: After connecting MH720 to TV and switching it on, why does the screen not display properly? (Monochromatic, distorted screen or only blank screen)
A: a) A possible reason is that the video setting of MH720 is incorrect, and that causes the screen to display improperly. To reset the setting, please press and hold the key and then press MENU key to switch the setting in sequence (switch to next setting by pressing MENU key each time). When the screen works properly again, set the MH720 output setting to the right configuration. Please refer to the user manual for Video Setup configuration.
b) The unit is still connected to PC with the USB cable. MH720 will detect and switch function automatically according to the cable connection. When connected to PC with a USB cable, MH720 will function as an external HDD; when the USB cable is removed, MH720 will activate the TV mode. Please remove the USB cable if you are going to connect MH720 to your TV.

Q: When using MH720 to play DVD files and the audio is set to DTS, there is no sound.
A: DTS is not supported by MH720; please choose AC3 audio.

Q: When playing a ripped DVD movie with MH720, I am not able to play the main movie.
A: There are different DVD formats; some DVDs are using special formats and that causes MH720 not able to read the IFO file correctly. A possible solution is to use some conversion software to back up the main movie files. You can also press A->B key on the remote to play the main movie files directly.

Q: When playing a ripped DVD movie with MH720, can I choose different audio channels and subtitles?
A: Yes, but when you are backing up the DVD movie, please make sure you copy the right directory which contains the following files: VIDEO_TS.IFO?VIDEO_TS.VOB info files, and VTS_xx_x.IFO, VTS_xx_xx.VOB movie files.

Q: When playing a ripped DVD movie with MH720, can I choose a different Title or Chapter?
A: Yes. You can press key on the remote to jump to next Chapter, or press the SEARCH key to select Title or Chapter directly.

Q: After I ripped my DVD movie to the MH720, I found the MH720 repeatedly playback the same film segments.
A: It is because of the “Angles” in the movie file. DVDs are of many formats, and some DVDs use special format for its Angle information which can’t be decrypted from IFO file correctly. It is suggested to use some software (such as DVDshrink32, DVD all in one) to extract the Title of one single angle to avoid this problem.

Q: Does MH720 support ISO files?
A: No, MH720 does not support ISO files. But MH720 supports [DVD Folder] (DVD folder playing function) function, which enables you to skip unwanted files such as movie trailers.

Q: Does MH720 support DVD Menu?
A: Yes, MH720 does support DVD Menu.

Q: When playing some ripped DVD movie with MH720, an error message occurred instead of the film.
A: The lack of complete files set or corrupted file(s) in ripped DVD folder caused the problem. You can still play by choosing the file directly, but unable to choose subtitle or Chapter.

Q: Does MH720 support subtitle files for DIVX?
A: Yes, MH720 supports SRT, PSB, SMI, ASS, SSA, SUB 2.0 (text) and IDX/SUB (picture). To support IDX/SUB picture subtitle file, both IDX and SUB files need to be present.

Q: When playing DivX movies with MH720, the screen appears pixilated or flickering.
A: MH720 supports movie with a maximum frame rate of 59 FPS. Pixilation and flickering are caused by DivX movies which are coded with a frame rate higher than 60 FPS.

Q: After watching a series of films to a break, it starts from the beginning of the series in the next time access. Does MH720 have some “memory” to continue playing from the point of break?
A: No. If you play the folder directly, MH720 will play from the beginning of the first file, provided a series of films are placed within one folder. You may enter the folder and pick up the file right after the break next time you want to continue this series.

Q: I have an avi file but MH720 cannot play it.
A: Your avi file could encode with a video codec that is not supported by MH720 decoder chipset. Currently the MPEG4 (DIVX, XVID) is not standardized. Therefore, there is no standard for MPEG4 files at this moment. As the new codecs are being created constantly, it is not possible for MH720 to support all kinds of new codecs. Try to recode it to Divx 5 or below

Q: While playing movies with MH720, the subtitle of the DivX movie is not displaying.
A: a) Please make sure the subtitle file has the exact same file name as the movie file.
b) If it concerns an IDX/SUB picture subtitle, both IDX and SUB files need to be present.
c) The subtitle file is corrupted or compressed.

Q: Does MH720 support Divx DRM (Digital Rights Management)?
A: Yes. MH720 does support Divx DRM.

Q: While connecting MH720 and a TV with the component cable, the audio is not functioning.
A: The component video output connector exports only video signals. You will have to connect audio connector for the audio to be functioning. Please refer to User’s Manual for detailed instructions.

Q: When playing video files with MH720, the screen sticks on a specific frame of some file and unable to execute further operations.
A: If this phenomenon happened every time on the very same section, it is probably caused by bad sectors on the HDD. Please connect the HDD to a computer to check and repair this file. When playing files with bad sectors, “SKIP BAD SECTOR” will be shown on the screen and go on playing by skipping bad sectors. If a folder with bad sectors occurred, it will stop playing and display ”FATAL ERROR 05” on screen.

Q: What media file formats does MH720 NOT support?
A: The file formats not supported by MH720 include OGG, OGM, ASF, WMV, WMA, MP4, MOV, RM, RMVB, MKV, MKA, and 3GPP.

Q: Why does MH720 not able to detect my HDD?
A: Please make sure the hard drive is partition with a single Primary partition and the file system of your HDD is NTFS or FAT32. If the hard drive partition is not a Primary partition and the file system of your HDD is not NTFS or FAT32, the message "No Disk" or [ERROR CODE : 04] will be shown on the screen. Refer to page 37 on the User Manual for more information how to partition the hard drive.

Q: Why does MH720 not able to display a certain folder?
A: MH720 will filter and hide some certain files and folders such as: system files and folders, hidden files and folders, compressed or password protected files and folders (Windows will show these types of files with blue color fonts).

Q: Does MH720 support WMV and WMA format files?
A: MH720 does not support WMV and WMA format files. You will need to convert them to other file formats supported by MH720.

Q: MH720 cannot play the MPEG-2 files recorded by my DV/DVR/Digital TV tuner.
A: The MPEG-2 files recorded by a DV/DVR/Digital TV tuner have a different data arrangement pattern (muxing) than the MPEG-2 standard. Using a software demuxer to remux these MPEG-2 files would solve this problem.

Q: What is the function of the Coaxial digital audio output connector? To which device should I connect it?
A: The Coaxial digital audio output connector exports digital audio signal if a media file with multi-channel sound effect were being played. The digital audio signal need to be decoded to an analog audio signal, which means a Dolby Digital decoder or a receiver with the same connector should be connected with MH720.

Q: Why the unit is getting too warm after playing for awhile?
A: The unit is getting too warm because the enclosure is made from the aluminum so that it absorbs the heat inside and acts as a heatsink to reduce the heat inside the enclosure. This is a normal temperature.

Q: What happen to my MH720 when I connect to the TV and it shows "No Disk" also the computer can't recognize it?
A: The unit may have hard drive failure to operate. The mechanical arm inside of the hard drive is very sensitive and easy to get malfunctioning if the hard drive is shaking, moving around or dropping to the floor while it's in operating mode. Please don't move or vibration the unit while it's in operating mode.